Shipping Policy

Shipping Policy

Last updated: September 12, 2026

This Shipping Policy applies to orders placed through https://gosdds.shop.

Free Standard Shipping

gosdds.shop provides free standard shipping on all orders delivered to destinations available during checkout.

No minimum order value is required for free standard shipping.

Estimated Delivery Time

The estimated total delivery timeframe is 15–20 calendar days from the date your order is confirmed.

This estimate includes normal order processing and transportation time.

Delivery may occur earlier, but a specific delivery date is not guaranteed unless expressly confirmed in writing.

Order Processing

Orders are checked and prepared before dispatch.

Orders containing multiple products may be shipped separately. If this happens, you may receive more than one parcel or tracking number, but you will not be charged additional standard shipping fees.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email.

When tracking is available, a shipping confirmation email will be sent with the relevant tracking information.

Tracking updates may take several business days to appear after a parcel has been transferred to the delivery provider.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please check:

  • Recipient’s full name.

  • Street number and street name.

  • Apartment or unit number, if applicable.

  • Suburb or city.

  • State or territory.

  • Postcode.

  • Country.

  • Contact telephone number, if requested during checkout.

If you notice an address error, contact info@gosdds.shop immediately.

We cannot guarantee that an address can be changed after processing or fulfilment has begun.

Delivery Delays

Delivery may be delayed by:

  • Customs inspections.

  • Carrier disruptions.

  • Severe weather or natural disasters.

  • Public holidays and peak shopping periods.

  • Incomplete or incorrect address information.

  • Remote delivery locations.

  • Transport interruptions.

  • Circumstances outside our reasonable control.

If your order has not arrived after 20 calendar days, check the tracking information and contact us. We will investigate the shipment with the delivery provider.

Nothing in this section limits rights available under Australian Consumer Law where products are not delivered within the agreed or a reasonable time.

Customs, Duties and Taxes

For deliveries within Australia, taxes will be included or displayed during checkout as required by law.

For deliveries outside Australia, the recipient may be responsible for customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

Unless expressly stated during checkout, these charges are not shipping fees collected by gosdds.shop.

Failed Delivery and Unclaimed Parcels

If delivery cannot be completed, the carrier may leave instructions, arrange another attempt or hold the parcel for collection.

A parcel may be returned where:

  • The address is incorrect or incomplete.

  • The recipient refuses delivery.

  • The parcel is not collected within the carrier’s required period.

  • The carrier cannot safely complete delivery.

If a parcel is returned for a reason attributable to the customer, reasonable return or redelivery costs may apply.

This does not apply where the delivery failure was caused by gosdds.shop or the delivery provider.

Lost Parcels

If tracking does not show delivery and the estimated delivery period has passed, contact:

info@gosdds.shop

Include your order number and delivery information.

We will investigate with the delivery provider and, where appropriate, arrange a replacement, refund or another remedy available under Australian Consumer Law.

Parcels Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it:

  1. Confirm the delivery address on your order.

  2. Check entrances, mail areas and safe locations.

  3. Ask household members, neighbours or building management.

  4. Contact the carrier using the tracking number.

  5. Contact us if the parcel remains missing.

We will assist with a reasonable investigation.

Damaged Products

If a product arrives damaged, contact us as soon as possible at:

info@gosdds.shop

Include your order number and clear photographs of the product and shipping packaging.

Remedies will be provided in accordance with our Return and Refund Policy and Australian Consumer Law.

Contact

Shipping enquiries:

info@gosdds.shop

Website:

https://gosdds.shop